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Frequently Asked Questions
How Long has GFX been in Business?As a printing company, we are celebrating our 17th year in 2011. We started out as a design firm in the late 1980's, and in the early 90's, we evolved into a wholesale fine art greeting card company (My Sentiments® Greeting Cards). From the greeting cards, we found we really loved the printing end of the business and GFX was born. How Long Does it Take?
We do not make any guarantees for printing and delivery should there be any unforeseen issues such as weather conditions preventing our staff from getting to work on time or courier services delivering your printed materials, to equipment malfunctions.
Where do you Ship?We accept orders, including sample and quote requests, from anywhere in the Continental United States and all Provinces in Canada. We can also ship to Hawaii and Alaska using expedited shipping -- we do not offer expedited shipping within the Greater Toronto Area. Shipping to the Northwest Territories by UPS Express only. Sorry, but we cannot ship to Puerto Rico, Guam or the Caribbean. We are located and ship from the Toronto area in Canada. Can I Get My Order Faster?We no longer offer rush printing for our offset printing services. Effective late 2009, we now provide 24 Hour and Overnight Business Cards for specific sizes and quantities. What's Your File Match Guarantee?If the files we print don't match the files you sent us, we will reprint it at no charge. Exceptions include RGB, Pantones to CMYK conversions, PDFs or incorrect embedded profiles (Eg: using Web Offset instead of Sheetfed), or slight trimming imperfections. We are gang printers and do not guarantee an exact color match or that tiny borders will trim perfectly. If the files we print match the files you sent us, the cost of reprinting them is borne by you. Please follow the guidelines and instructions carefully. Pay particular attention to solid blacks (not text) that are not 100%K on the front.
What is Your Turnaround Time / Production Schedule?Effective February 1, 2010, our production schedule is 3-4 business days if you okay the proof(s) before 10: 00 a.m. on any day of the week. Allow additional time for delivery. How Do You Print?We print on offset presses for our regular business cards. We also gang print which means that there are numerous files on the same sheet. We then add aqueous coating to one side. Your cards will have a glossy finish. What Kind of Files do You Accept?Please refer to our specifications page. Do The Prices on Your Web Site Include Color?Yes. All the prices on our web site means that full photographic color printing is on one side. Prices also include black/greyscale printing on the 2nd side. Please refer to specific product pages for details. Can You Add a Pantone/Spot Ink Color?No. We recommend converting them to CMYK. We can also convert them for you for free. Note, however, that many Pantones require manual adjusting which we do not provide for you, eg: Reflex Blue and most of the other bright blues convert to purple in CMYK so you'll have to adjust these on your own. Do The Prices Include Full Bleed (Where ink goes to the edges)?Yes. There is no additional charge if the ink goes to the edges. Are There Any Setup Fees?Not for our paper printing services. The prices on our web site are complete, and there are no hidden charges based on print-ready artwork supplied. Can You Print Black & White?Yes. There are however no price breaks for black and white. Our prices are based on reserving a space on the sheet for you, whether your artwork is 1-color or less than 4-color. What Kind of Paper Do You Use?All GFX offset printing is printed on premium card stock. We do not provide any paper choices. Magnets, plastics and other non-paper materials have various thicknesses you can choose. See specific product pages for details. I've Heard Printing Companies will change the Paper without Notifying the Customer. Do you do that?Some paper companies raise their prices frequently; as often as four times a year! This can cause rapid price changes. In order to remain competitive, we will switch to another cover stock, but we won't switch to a lower grade paper to save a few pennies. Will My Business Cards be Shiny?Sort of. The paper we use is factory-coated, and we add aqueous coating to one side to give the finished printing a glossy look. Because we also offer scoring and folding, UV coating (that really shiny, plastic look) can crack and be unsightly, so we have chosen Aqueous which is a water-based coating and is environmentally friendly. I'm Sending Digital Files, Does Someone Check Them?Yes, we check all incoming files. If there needs to be any corrections, we will notify you prior to printing. We will not charge you until we have received proper files. What Kind of Files do you Accept?See our specifications page for full details. Where Do I Send My Files?After you place your order, you will be given instructions as to where/who to send your files by both a browser upload or FTP. Please review our guidelines on how to prepare digital files we accept. Can You Scan My Photograph or Transparency?No. This service is discontinued. I have a Painting I'd Like Reproduced, can I send it?No. You'll need to have it photographed and any negatives converted to a positive, and then scan it into your own computer. Otherwise, you'll need to hire a designer to complete the process for you. Do I Get a Proof?Yes, it's an option on the order form. The first set of digital proofs are free (optional on the order form) if submitting your own artwork. Due to gang printing limitations, we do not recommend nor offer hard copy or post-RIP proofs. We ask that you follow our guidelines for artwork setup and we will check your files prior to printing. Does GFX supply proofs like other printing companies?Yes. The first set of digital proofs are free (optional on the order form) if submitting your own artwork. Due to gang printing limitations, we do not recommend nor offer hard copy or post-RIP proofs. If you supply low resolution JPEGs, we can check your files prior to printing and if there is a difference or a problem, we will contact you. We don't spellcheck for you, but we do check all incoming files for a number of things such as resolution. We presume that the files you send are the files you want printed and if you request a digital proof, we do not guarantee that we can provide them, especially if you place the order or send us files after 2:00 p.m. Eastern Time on Fridays and still expect your order printed and completed the following Thursday. How Do You Ship/Can I Pick Up My Order?We discontinued the pick-up service a few years ago. Ground shipping within Toronto and the GTA is 1-2 days and approximately 2-5 business days for the rest of Canada and the Continental United States. Do You Accept Checks/Money Orders/Purchase Orders?We do not accept purchase orders, business checks, personal checks or money orders. We are a Business and would like to Setup an Account with GFX.Sorry, but all orders are prepaid only. We are Resellers. Do you Offer Discounts?Yes, when certain criteria is met. You need to have a valid PST Exemption Certificate (Ontario) or other proof of business existence in your jurisdiction, and your order must be paid by you directly. You'll be asked to provide us all relevant documentation. We provide wholesale/reseller prices for business cards and postcards (all sizes) for quantities between 1,000 to 5,000. Click here for details on wholesale business cards located on our main site at GFXINC.com. NOTE that GFX is not a trade printer and we offer reseller discounts as a courtesy to design professionals who resell the printing services to their clients. Can You Drop-Ship?Yes. The order must be delivered within our existing delivery areas in North America. We can ship within Canada without the package being identifiable, i.e. your customer will not know where the order came from, but unfortunately we cannot ship label-free to the United States post 9/11. No invoice or other pricing information will be in the package and we'll provide an invoice to you directly. Are There Taxes?
If you are located in the United States, there are no taxes or customs fees. For Canadian residents and businesses, we will add G.S.T. and P.S.T., where applicable. A note about shipping to the United States: orders that exceed US$200 may be subject to a brokerage/importing fee (average fee is US$25) charged directly by UPS, not GFX. This is not a tax, and all orders are tax exempt under NAFTA. You are responsible for paying this importing fee. Do I Receive an E-mail Copy of My Order?Yes. You will receive a copy of your order by e-mail to review it's accuracy: this copy contains your order number and other details. If you do not receive a copy within a few hours, please notify us. We also manually check your order for accuracy and completeness. The copy of the order you receive is not a confirmation until a GFX representative reviews it. This is NOT AN INVOICE -- only a verification of what you ordered. Do I Get a Receipt or Invoice?Yes. A paper invoice will accompany your order, not before. Any American Prices listed on our web site are only an estimate. We bill in Canadian Dollars which fluctuates between -20% to +20% from the American Dollar. What If I Want to Cancel My Order?STEP 1: If we receive your cancellation request prior to your proof approval, we will honour your request, and there is no charge at this stage of pre-production. STEP 2: If your order is in production, but hasn't been printed yet, a service fee of $75 will be charged to your credit card. STEP 3: If your order has been printed, but not shipped, it cannot be cancelled. STEP 4: If your order has been shipped and delivered, it cannot be returned. I Have More Questions, Who Do I Contact?Feel free to telephone us in the Mississauga, Canada area at 905-828-7399 (toll free: 1-877-273-7278). Page Updated February 18, 2010 |
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